Careers

Summary

The Hospitality Ambassador is a front of house role responsible to deliver exceptional guest service at Highland Brewing.  The Hospitality Ambassador will work with other Ambassadors and Managers in a service-oriented team to deliver a memorable and hospitable daily service.

Ambassadors must show mastery and enthusiasm for all elements of Highland’s front of house guest experience which includes duties comparable to a host, server, busser, bartender, and retail associate.

Essential Job Functions

• Proactively contribute to the growth and development of Highland’s guest experience by welcoming all visitors in a friendly, hospitable manner and guiding guests through Highland’s array of local craft beer in accordance with brand standards
• Maintain a working knowledge of draft beer service equipment to facilitate pouring beer, creating beer flights, filling crowlers, changing kegs, cleaning draft lines, and stocking coolers
• Service and sales of non-Highland beverages including wine, cider, and non-alcoholic selections
• Service and sales in Highland’s retail store which includes wearables, gifts, and packaged beer
• Identify and execute upsell opportunities at the point of sale and/or encourage guests to take Highland products home including packaged beer or merchandise
• Anticipate guest needs proactively and conscientiously in a dynamic environment which may include moving seating arrangements, clearing and cleaning tables, serving guests at tables, directing guests to other parts of the market, assisting with merchandise and packaged beer
• Work with Assistant Managers to monitor guest relations which may include entertaining special guests, offering complementary products, conflict resolution, enforcement of ABC laws and regulations, proper reporting of guest incidents, and other guest needs as required
• Demonstrate Highland’s service standards to maintain a positive, collaborative work environment
• Maintain the appearance of Highland’s venues before, during, and after service which includes cleaning glassware and tables, trash removal, stocking supplies, and restroom cleaning
• Show mastery in POS software and retail operating systems
• Performing campus tours for guests and vendors as necessary
• Understand and adhere to North Carolina alcohol laws and permits specific to Highland
• Maintain knowledge of the Highland brand story, beer styles, campus amenities, family history to educate and communicate our mission and vision to guests
• Must be self-motivated with a calm demeanor under pressure
• Perform other duties as needed and assigned